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Shipping policy

  • There is an estimated five days for orders to be sent and order may be sent at any point during those five days.

  • A small stock of selected 3D printed models is kept, however the majority of online orders are made to order. As such, during busy periods there may be a delay in getting orders sent.

  • Updates can be received by contacting our email address: queries@mdndesigns.com, using the website chat feature and the form on the contact web page.

  • All UK orders are sent using Royal Mail second class delivery which estimates 2-3 business days for parcels to be delivered and has a £5 delivery fee.

  • All international orders are sent by Royal Mail international delivery with a £20 delivery fee. There is an estimated 3-5 business days for most areas for delivery, however delays can occur.

  • An alternative delivery method can be arranged by getting in contact before the order is placed by email.

  • An email will be sent to you once the order has been shipped. However, please note, that this email can take up to a few hours to be sent.

Shipping Policy

Pre-order policy

  • Some new models may be added to the site for pre-order.

  • These are be models that are still under development but are scheduled for release.

  • An estimated arrival date may be added to the item to give an idea of time frame before the product is ready. However this time is an estimation and it may be earlier or later than this date. 

  • Pre-order sales are sent in order with the earliest orders being sent first.

  • You can email for updates about any pre-orders that have been made.

  • Prices may vary during the pre-order phase and may increase or decrease.

  • Prices may vary between the pre-order phase and final release phase and may increase or decrease. 

  • Pre-orders made before a price increase will not be charged any extra.

  • Pre-orders made before a price decrease may, but not always, be eligible for a partial refund for the difference in price. You can email to find out if you are eligible if you have not been contacted when the price was changed.

Pre-order policy

Refund and replacement policy

  • You can email to cancel your order at any point, as long as the order has been placed but has not yet been shipped, for a full refund.

  • If you wish to return your order, you will need to email within 14 days of receiving the order. You will be provided with a return address by email, after which you can send the package back.

  • You will receive a full refund provided there are no issues or damage to the products once they have been received.

  • Return postage on an order is required to be paid for by the customer.

  • In the event an item arrives damaged or missing parts, you will need to email as soon as possible.

  • Picture evidence may be required before proceeding with a refund.

  • In the event of damage or missing parts you can receive either: a full refund for the affected items, or, you can receive replacement parts free of charge that will be sent as a priority. 

  • Replacement parts may need to be printed and so there still may be a slight delay in receiving them.

Refunds and replacements

Custom work and editing policies

  • Any items in the online store can be requested to be edited to fit your purpose. 

  • Prices for editing start at £15 but this may increase for more complicated work. 

  • Custom work prices start at £60 for just the design work and the price will increase for more complicated work and when printing is required.

  • All custom work and editing projects will be charged using a personalised invoice sent by email.

  • This invoice can be paid online through card and paypal.

  • An email will be sent with a basic cost breakdown that needs to be agreed upon before an invoice will be created.

  • The invoice will provide a detailed breakdown of everything that is being completed along with prices for each part. This must be read completely by the client to ensure no mistakes are made.

  • Authorisation is required from the client after designing has been completed that they are satisfied with the design before printing can begin.

  • Unless otherwise stated, there will be at most two revisions of custom design work. Any revisions after this may incur further costs. 

  • Design changes after printing has begun may also incur further costs to cover the cost of extra printing time and material.

  • For more expensive projects, or projects that require extra components (anything that is not 3D printing materials) may require a deposit to be paid to cover the cost of materials for the project.

  • Deposits are non-refundable, unless the refund is requested before any materials or work has begun on the project.

  • Deposits are not always required, however, if a project does not have a deposit but the project requires extra components, the cost of these components will not be refundable if already purchased.

  • It may be possible for price reductions to be added to custom work if the final model can be sold in the online shop, the amount of this reduction is determined on a project-by-project case and takes different considerations into account. 

Custom work and editing

Website terms of use:

  • MDNdesigns controls the copyright for all text and images and other components used on the website and must not be used without prior consent.

  • As well MDNdesigns holds the copyright for all items sold in the online store and must not be copied or resold without consent.

  • When using this website, you have permission to:

    • View the webpages in a web browser​

    • Share content from the website for personal and non-commercial use, provided the content is still attributed to MDNdesigns.

  • Unless authorised to do so, you must not modify or edit any material on the website.

  • Unless you have the relevant authorisation or given consent, you must not:

    • Republish material from the website​

    • Sell material from the website

    • Show material from the website in public

    • Exploit material from the website for commercial use

    • Redistribute material from the website

  • Items and services displayed on the website may be subject to change or removal from the site without notice.

  • Prices and other item details shown on the website may be changed at any time.

  • Website misuse

    • You must not use the website in anyway that may cause harm or affect accessibility to the website.

    • You must not use the website in any way which is unlawful, illegal, fraudulent or harmful.

    • You must not attempt to hack or otherwise tamper with the website

    • Conduct any automated or systemic data collection without express permission

    • Use any data or material for direct marketing activity including, but not limited to, SMS, email, telemarketing or direct mail.

  • The services and products on the website constitute an 'invitation to treat' rather than an offer or contract.

Website terms of use

Privacy policy:

  • No personal information is collected from those browsing the website unless provided by completing one of the online forms or completing a purchase. 

  • Each new visit to the website allows for cookies to monitor traffic flow through the site for the use of site analytics. No personal information is used during this and visitors are completely anonymous.

  • If a visitor enters their personal information, such as to sign up for news letters or complete purchases, this may be used to more accurately monitor site analytics. 

  • Any data or personal information provided is processed through WIX, who host this website. In doing so, the holding of personal information is much safer and more secure from data breeches than if held by ourselves.

  • No personal information is used by MDNdesigns for financial profit or passed to third party members.

  • Any personal and contact information is only used for the purposes for which the information was provided. For example, an email address provided at checkout is there for us to contact the customer in case of issues and to update when necessary and will therefore not be used to target the customer with advertisements. Unless consent in is given by another means such as providing an email address on the newsletter forms.

  • The site is not intended for use by anyone under the age of 18 and no information on anyone under this age is intentionally gathered. If brought to our attention, we will help in removing the details of minors from our systems where possible.

  • The only exception to sharing data is through lawful means, such as subpoena, warrant or other lawful request for information.

  • If you provide personal details and wish for them to be removed, you can email a request through or use any other messaging feature on the website.

  • If you have signed up for the news letter, you can unsubscribe by emailing or using the option at the end of the newsletter emails. The email option is completed through WIX and should remove you from our system.

Privacy policy

Cookie policy

  • The website is created and hosted using WIX.com. As such we implement the use of essential cookies only that are necessary for WIX to help keep the website functioning correctly and safely. 

  • ​MDNdesigns uses these cookies are used for:

    • Monitoring of the pages and products viewed by those using the website and basic traffic analytics​

    • Analysing the performance, operation and effectiveness of the site

    • To ensure the platform is safe and secure.

  • We do not use these to:

    • Take or store your personal information, unless provided to us by completing the online form or completing an order​

    • Sell your data or information to third parties

    • Track what you do outside of the website

  • A list of cookies used by WIX websites can be found on their: help centre page 

  • MDNdesigns does not implement the use of optional or non essential cookies. However please feel free to email if you have any questions or concerns.

Cookie policy

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